IT service Management

Listening is A Skill

ITSM Consulting

Our consultants support your team in creating an ITSM system that delivers quality IT services to meet your business goals. OnyxMS identifies the roles and responsibilities necessary for the performance of each of the 26 ITIL processes, according to the best practices established in the ITIL framework.


OnyxMS helps your organisation elevate its Customer Service Delivery using the ITIL best practices tools and processes.

ITIL Maturity Assessment

This assessment focuses on the attributes, demographics, interfaces, inputs and outputs relating to the the ITIL processes. It indicates where an organization's processes and functions measure on the ITIL Maturity Model.

Service Desk Assessment

Enable your organization to test the health of its Service Desk and identify issues that require improvement. Regular assessment of the Service Desk ensures that your company's IT capabilities are aligned to the goals of the business.

ITSM Simulation

ITSM Simulation is the gamification of the ITIL framework, which we use to bring its theories to real-life workplace scenarios. This service allows businesses to gain an appreciation for enterprise IT and acquaints companies with ITSM and ITIL tools and processes

Improve your customer satisfaction